FAQ

Please note that our pricing may vary depending on the type and duration of the services you require. For more information on our rates, please contact us via email at info@auroraconciergegroup.com. We're happy to provide you with a quote and answer any questions you may have.

At Aurora Concierge Group, we proudly offer our services to a wide range of areas: Palm Springs La Jolla Del Mar Solana Beach Cardiff Encinitas Leucadia Carlsbad Carmel Valley Pacific Beach Mission Beach Ocean Beach Point Loma Mission Hills and surrounding cites.... No matter where you are located, we're here to assist you with all your life management needs. Contact us today to learn more about how we can help you.

We believe that every customer deserves personalized attention and tailored services. That's why we offer a free initial consultation with one of our ACG consultants prior to any services being rendered. The length of this consultation will vary depending on the scope of work being discussed and typically ranges from 10 to 30 minutes. We look forward to discussing your unique needs and helping you achieve your goals. To schedule your free initial consultation, please click here. *We offer consultations via phone call, email, and Zoom for your convenience.

We understand that plans can change, and we're happy to offer flexible cancellation policies to accommodate your needs. If you need to cancel a scheduled service, we kindly request that you do so at least 24 hours prior to the scheduled time in order to receive a full refund. Cancellations made after the 24-hour window will incur a $125 fee. We appreciate your understanding and cooperation in maintaining our high level of service. If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us.

If you require a same-day request, please note that an additional fee will apply. This fee is subject to availability, so we recommend that you contact us as soon as possible to ensure we can accommodate your request. At Aurora Concierge Group, we're committed to providing you with the highest level of service possible. If you have any questions about our same-day request policy, please don't hesitate to reach out to us.

At our company, we strive to deliver exceptional service to all of our customers. If there's a particular service that you need but don't see listed on our website, please don't hesitate to let us know. Our team is committed to helping you achieve your goals, and we'll do our best to make it possible. We take pride in offering truly personalized services to meet your unique needs. Let us know how we can assist you, and we'll work with you to find a solution. Contact us today to learn more about our services and how we can help you.

To provide our customers with even greater value, we offer customized memberships that can be purchased at the beginning of every month. To qualify for the membership discount, a minimum of 8 hours must be purchased. Our memberships are designed to provide you with flexible and affordable access to our wide range of services. Whether you need assistance with one-time projects or ongoing support, we're here to help you achieve your goals. Contact us today to learn more about our membership options and how we can help you.

Please note that the cost of any third-party purchases is not included in our pricing. If we need to make a purchase on your behalf, the cost of the item will be added to your invoice under the description "Third Party Purchase - (Description)". We're committed to transparency in all of our billing practices and want to ensure that you're fully aware of all costs associated with our services. If you have any questions or concerns about our billing practices, please don't hesitate to contact us.

At Aurora Concierge Group, we offer a variety of payment options to make it as easy and convenient as possible for you to pay for our services. We accept payments via credit card, cash, and check. You can make a payment online through our secure payment portal, or you can contact us directly to arrange a payment. If you have any questions or concerns about making a payment, please don't hesitate to contact us. We're here to help you every step of the way.

At Aurora Concierge Group, we understand the importance of privacy and trust when it comes to our clients. That's why we're committed to upholding the highest level of confidentiality in all of our services. If you require additional privacy measures, we're happy to provide you with a non-disclosure agreement (NDA) upon request. This will help to ensure that your sensitive information remains secure and protected. We take our responsibility to our clients very seriously and are dedicated to maintaining the utmost level of trust and confidence. If you have any questions about our privacy policies, please don't hesitate to contact us.

As we begin a new year, we're excited to announce that Aurora Consulting Group is now Aurora Concierge Group. While our name may be different, we're still committed to providing you with the same exceptional services that you've come to expect from us. At Aurora Concierge Group, we take pride in offering truly personalized services to meet your unique needs. Whether you need assistance with organizing your life, managing your home or office, or planning events, we're here to help you achieve your goals. We're thrilled to start this new chapter with you and look forward to continuing to serve you with the highest level of care and attention. If you have any questions or concerns about our rebranding, please don't hesitate to contact us.